Maria - Customer Service & Administrative Professional with 11+ Years in Support Roles

Delivered expert customer service and technical support across various platforms, including email, live chat, and phone.

Managed appointment scheduling, follow-ups, and patient coordination in healthcare settings.

Communicated professionally with clients and customers via email, postal mail, and phone.

Performed administrative tasks including office management, schedule management, and support activities.

Corresponded with clients through email, telephone, or postal mail., Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance., Managed multiple tasks and met time-sensitive deadlines., Scheduling appointments, Recalls, Follow ups.

Adhered to company policies, procedures and system documentation requirements., Troubleshot and resolved customer complaints and issues., Determined job urgency and priorities to satisfy customer requirements through Emails, Live Chat and Calls.

Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues., Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols., Monitored patient wait times, providing updates to achieve optimal...

Maintained high customer satisfaction standards to meet or exceed targets., Provided customer support to clients, answering questions and addressing concerns., Answered customer support inquiries via specialized ticket tracking platforms.