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Legal and Customer Support Specialist with 7+ years of experience
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Competencies
Provided legal support and advice on domestic violence, family law, and construction legal matters.
Delivered empathetic, effective communication to American insurance policyholders via telephone.
Utilized bilingual skills to facilitate clear communication in professional environments.
Managed legal processes from representation to deed execution, advising clients across various legal areas.
Handled multiple client needs across roles, demonstrating strong empathy and multitasking skills.
Education
Languages
Summary
Versatile professional with over 7 years of experience in legal representation, customer service, and debt collection, fluent in English and Spanish.
Key Achievements
- Represented clients in legal matters at multiple law firms, providing legal advice and client support.
- Managed customer service operations for insurance policyholders, ensuring accurate information exchange.
- Handled debt collection and verified insurance payments, maintaining data integrity and compliance.
Experience
Collector Agent
Debt Collector for Insurance campaign. My role, was to make outbound calls as a provider to USA Insurances and collect payment and patients information., Make sure and verify those Insurance had pay the bills, request billing details and update patients information on the system.
Customer service agent
Provide the best customer service experience through telephone calls to each of the American policy holders who called us., Giving information about their medical health insurance with 'Humana', bills, plan information, doctors, appointments, making sure to have empathy with each...
Legal Representative
Responsible for representing and advising clients who came seeking help for domestic and family violence, legal support to their children, and always making sure to offer the best care to each of them.
Legal Representative
Responsible for representing the construction company in the entire legal area from construction permissions to carrying out the deeds for the construction company's respective notaries., Construction procedures, legal advice for each of the clients who came to request information on land,...