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Customer Service & Tourism Specialist with 10+ years in Hospitality & Travel
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Competencies
Extensive experience assisting customers in various industries including hospitality, travel, and software support.
Organized and managed tourism projects, cultural events, and group activities for diverse audiences.
Demonstrated ability to communicate effectively with clients, VIPs, and team members, including bilingual proficiency.
Arranged personalized travel, events, and lifestyle requests for high-profile clients and organizations.
Handled administrative tasks, schedule management, and coordination for businesses and executives.
Education
Languages
Summary
Experienced professional with over a decade in hospitality, customer service, and tourism management, skilled in organizing personalized experiences and client support.
Key Achievements
- Organized surprise dinner experiences across multiple countries including USA, Mexico, and France.
- Provided personalized VIP and executive assistance in travel and lifestyle at Iké Asistencia.
- Coordinated tourism projects and events, including press conferences and cultural activities at Presidencia Mpal. De Tepeapulco.
Experience
Customer service representative
Efficent Customer service to Restaurants and diners about the Reservations software.
Find The Dinner customer service representative
Organize surprirse Dinner experiences all around USA, Mexico, France, Belgium, Australia, UK, Holand, Canada and Singapur.
Cinch and Sears Customer service representative
Help account holders to place new claims and follow up existing ones, clarify doubts of warranty coverage.
Comcast Retention and customer care Bilingual agent
Personalized attention to loyal customers, offering better promotions and clarifying questions about billing, service and packages.
Billingual assistant
Personalized attention to the president of Iké México, international trips organization, hunts, yachting, agenda, properties, etc.
Concierge Senior VIP, Banamex, Mastercard and Comcast campaigns
Personalized attention to VIP and CEO users in travel, life and, style requests.
English Teacher
To prepare students in English language in order to achieve Cambridge certification.
Management assistant
Personal attention to guests, sales work, Coordination of business meetings, work plan, schedule management, General administrative activities.
G.O concierge-host
Providing personalized attention to guests, guided tours and events coordination.
Tourism director
Coordination of tourism in the city, promote complementary activities to service providers, attention to groups and visitors, development of tourism projects, organization of cultural events, press conferences and meetings.