Experienced in social media content management, graphic design, client communication, and data reporting, with a strong focus on enhancing digital presence and operational efficiencies.
Managed content creation, scheduling, and ad campaigns across various social platforms like Facebook, Instagram, Craigslist, and Nextdoor.
Designed digital content and visual storytelling materials using Canva, Pic Art, and Adobe Creative tools.
Provided technical assistance, handled calls, de-escalated issues, and supported app platform users at WebHelp.
Developed reports, implemented ERP systems, and trained teams to enhance internal workflows and data management.
OWNERS
Appointment setting, lead qualification, and follow-up with business owners., Prospect management and sales funnel support., Advised entrepreneurs on digital presence and service positioning., Social media and digital content management, Graphic design using Canva, Pic Art and Adobe Creative.,...
SQUEAKY CLEAN
Content creation and automation across Facebook, Instagram, Craiglist and Nextdoor., Designed ad creatives and scheduled campaigns., Collaborated on digital strategies based on insights and analytics.
CONCENTRIX
Team mentoring and critical call resolution., Sessions Creation of action plans to improve metrics., Call de-escalation., Floor support and coaching to improve KPIs., Devices Sales and usages Plans., Montly Payment Process.
WEBHELP
Customer support, app platform assistance., Payment processing, claims, and sales.
BUSINESS ADMINISTRATION
HIGH SCHOOL DIPLOMA IN SCIENCE AND LETTERS
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Designed and scheduled digital ad campaigns, supported sales funnels, and collaborated on digital strategies.
WORLD RELIEF
ERP system implementation, reporting, and internal training., Report writing and optimization of accounting processes.
