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Digital Marketing & Customer Service Specialist with 5+ years in digital content and client support
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Competencies
Managed content creation, scheduling, and ad campaigns across various social platforms like Facebook, Instagram, Craigslist, and Nextdoor.
Designed digital content and visual storytelling materials using Canva, Pic Art, and Adobe Creative tools.
Provided technical assistance, handled calls, de-escalated issues, and supported app platform users at WebHelp.
Developed reports, implemented ERP systems, and trained teams to enhance internal workflows and data management.
Designed and scheduled digital ad campaigns, supported sales funnels, and collaborated on digital strategies.
Education
Languages
Summary
Experienced in social media content management, graphic design, client communication, and data reporting, with a strong focus on enhancing digital presence and operational efficiencies.
Key Achievements
- Managed social media campaigns and created digital content for multiple clients, utilizing Canva, Pic Art, and Adobe Creative.
- Implemented ERP systems and optimized reporting processes while training internal teams in data analysis.
- Led appointment setting, lead qualification, and follow-up activities to support business owner growth and sales funnel development.
Experience
BUSSINESS OWNER CONSULTANT/ APPOINTMENT SETTER
Appointment setting, lead qualification, and follow-up with business owners., Prospect management and sales funnel support., Advised entrepreneurs on digital presence and service positioning., Social media and digital content management, Graphic design using Canva, Pic Art and Adobe Creative.,...
SOCIAL MEDIA & AUTOMATION SPECIALIST
Content creation and automation across Facebook, Instagram, Craiglist and Nextdoor., Designed ad creatives and scheduled campaigns., Collaborated on digital strategies based on insights and analytics.
SUB JECT MATTER EXPERT / COSTUMER SERVICES
Team mentoring and critical call resolution., Sessions Creation of action plans to improve metrics., Call de-escalation., Floor support and coaching to improve KPIs., Devices Sales and usages Plans., Montly Payment Process.
COSTUMER SERVICE
Customer support, app platform assistance., Payment processing, claims, and sales.
ACCOUNT MANAGER / DATA ANALYST
ERP system implementation, reporting, and internal training., Report writing and optimization of accounting processes.