Dedicated Customer Service Advisor experienced in managing client needs, resolving issues, and enhancing customer satisfaction through effective communication and problem-solving. Fluent in English and Spanish, with proven ability to handle diverse customer inquiries in a fast-paced environment.
Utilized in client interactions to understand needs, explain solutions, and manage complaints professionally.
Applied when addressing customer requests, troubleshooting device issues, and managing reimbursements.
Performed customer interactions through troubleshooting, scheduling, and complaint resolution at Concentrix.
Communicated effectively in English and Spanish, serving a diverse customer base.
Concentrix
Atender las necesidades de los clientes, Ayudar a configurar un dispositivo, Agendar citas de reparación contactando locales, Manejar solicitudes de reembolso o quejas
Ingles basico, Ingles Intermedio, Ingles Intermedio Avanzado
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