This is my profileContact via CazVidMaria
Customer Service and Operations Associate with 5 years in BPO
Contact
Competencies
Handled customer inquiries and support through various channels, ensuring high customer satisfaction.
Proficient in Salesforce and CRM tools for managing customer information and support tickets.
Managed and verified documentation to meet compliance and internal standards.
Supported transaction processing, tracking, and ensuring compliance with internal policies.
Built strong client relationships through effective communication in multicultural environments.
Education
Languages
Summary
Experienced in customer support, transaction processing, and CRM tools with a focus on quality and compliance.
Key Achievements
- Provided personalized international transfer services, resolving inquiries and issues.
- Supported transaction processing, compliance, and document verification in operational support role.
- Delivered customer support for online casino platform using CRM tools and live chat/email channels.
Experience
Associate CS-Phone
Experience providing personalized service to customers who send money internationally., Responsible for handling inquiries and resolving transfer issues., Proficient in Salesforce and CRM systems., Strong customer focus, communication skills, and ability to work under pressure and in a...
OPERATION SUPPORT
Provided operational support in processing and tracking transactions, ensuring compliance with internal procedures and proper document management., Responsibilities included handling and verifying documentation to meet internal policies and regulatory standards (KYC)., Responsible for monitoring...
EXECUTIVE ASSISTANT
Provided efficient and professional customer service to users of an online casino platform through live chat and email support channels., Managed CRM tools and ticketing systems to monitor and resolve customer inquiries, ensuring high levels of satisfaction and timely case resolution.