Dedicated QA and process improvement specialist with proven experience supporting teams across multiple international sites. Skilled in process evaluation, team feedback, and stakeholder collaboration to drive operational excellence.
Applied design thinking principles to improve quality evaluation processes and stakeholder engagement.
Performed root cause analysis and developed solutions during process improvement initiatives.
Coordinated meetings and initiatives to enhance process quality across multiple sites.
Led feedback sessions and regular meetings with cross-site teams and leadership, ensuring clarity and alignment.
CATALOGUE PRIME VIDEO, AMAZON
Provided support as QA auditor role and criteria creation to evaluate different tasks for 33 associates and driven feedback sessions with the outliers respectively., Bi-weekly meetings calibrating hot topics with Program Managers and leadership across sites (Chennai, Madrid). Discussing process...
TECHNICIAN IN BILINGUAL SECRETARY
DIGITAL MARKETING
Project Management
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