Maria - Quality and Process Excellence Specialist with cross-cultural experience

San José, San José, Costa Ricaen

Supported QA auditing and created evaluation criteria for 33 associates, ensuring quality standards.

Led bi-weekly process improvement meetings with Program Managers and leadership in Chennai and Madrid.

Published on CazVid

Summary

Dedicated QA and process improvement specialist with proven experience supporting teams across multiple international sites. Skilled in process evaluation, team feedback, and stakeholder collaboration to drive operational excellence.

Key Achievements

Facilitated feedback sessions for associates, driving continuous improvement in quality processes.

Skills

Design ThinkingIntermediate

Applied design thinking principles to improve quality evaluation processes and stakeholder engagement.

Problem-SolvingAdvanced

Performed root cause analysis and developed solutions during process improvement initiatives.

Project ManagementIntermediate

Coordinated meetings and initiatives to enhance process quality across multiple sites.

Strong CommunicationAdvanced

Led feedback sessions and regular meetings with cross-site teams and leadership, ensuring clarity and alignment.

Experience

QUALITY AND PROCESS EXCELLENCE

CATALOGUE PRIME VIDEO, AMAZON

2019 - today

Provided support as QA auditor role and criteria creation to evaluate different tasks for 33 associates and driven feedback sessions with the outliers respectively., Bi-weekly meetings calibrating hot topics with Program Managers and leadership across sites (Chennai, Madrid). Discussing process...