Experienced product manager with a proven track record of driving product success in SaaS.
Managed the entire lifecycle of SaaS products, ensuring each phase met strategic goals.
Applied Scrum and Kanban frameworks for efficient product development and team collaboration.
Conducted competitive analysis and user research to inform product features and priorities.
Facilitated communication between technical teams, management, and clients to ensure alignment.
INTOUCHCX
Manage call center operations, including training and overseeing a team of 16-20 agents., Achieve team metrics, analyze productivity, and develop improvement plans., Facilitate promotions and collaborate with HR and IT departments to resolve operational issues., Work closely with other teams to ensure seamless staffing adjustments.
24-7 INTOUCH
24-7 INTOUCH
MT WT&C. ENTERPRISE S.A.S
Planned, executed, and supervised maintenance and completion operations, focusing on gas wells, including Workover, well services, and rigless activities., Managed operational activities assigned by clients and coordinated logistics for field operations.
Bachelor of Petroleum Engineering
Non-Destructive Testing Inspection Technician
Post graduate integrated Management Systems
English FCE Certification
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INGASPETROL – PETROLEUM TRAINING INSTITUTE
