Experienced in video editing, multimedia content management, and bilingual technical and customer support, with a strong focus on quality, communication, and client satisfaction across diverse industries.
Edited multimedia content for various platforms, highlighting key moments and improving public image.
Delivered bilingual technical and customer service support, troubleshooting and assisting clients effectively.
Provided support and communication fluently in English and Spanish across multiple roles and platforms.
Managed auto parts sales, built relationships, and ensured customer satisfaction across wholesale and retail channels.
MARIACHI JUVENTUD SONORA
Recorded and edited high-quality visual content for various events, ensuring professional standards., Edited multimedia for multiple platforms, highlighting key moments and enhancing the group’s public image., Coordinated with the team to guarantee effective and professional event coverage.
RAMIREPUESTOS J.R
Managed wholesale and retail sales of auto parts, delivering exceptional customer service and building long-term business relationships., Oversaw warranty compliance and efficiently resolved claims., Collaborated with multiple departments to ensure customer satisfaction and operational efficiency.
24.7 AI
Delivered voice-based technical assistance in English and Spanish to U.S.-based customers, provided troubleshooting and setup support for computers, smartphones, tablets, televisions, and tech accessories., Diagnosed hardware and software issues, guiding users through effective solutions, ensured...
High School Graduate with Honors
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Diagnosed and resolved hardware/software issues for diverse devices in a technical support role.
TELEPERFORMANCE (TP)
Provided effective and timely solutions to clients in both English and Spanish, ensuring a professional and satisfying customer experience., Handled inquiries, clarifications, and service requests across both languages., Followed up on specific cases and coordinated with internal departments to...
TELEPERFORMANCE (TP)
Provided bilingual customer support in English and Spanish to U.S.-based subscribers of a major streaming service., Assisted with subscription activation, billing inquiries, cancellations, and troubleshooting across multiple platforms including smart TVs, mobile devices, and web applications.,...
