Marcela - Customer Service Specialist with versatile experience in administrative and sales roles

Managua, Managua Department, Nicaraguaen

Progressed from Customer Service Representative to Sales Manager and Administrative Collection Manager at OPTICAL L BPO.

Gained diverse experience across customer service, sales, and administrative management in BPO industry.

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Summary

Dedicated professional with experience in customer service, sales, and administrative roles across BPO and legal environments. Skilled in client support, team coordination, and administrative tasks.

Key Achievements

Supported legal operations as an Administrative Assistant in a law firm.

Skills

Customer ServiceIntermediate

Provided support and assistance to customers, ensuring satisfaction and issue resolution.

Sales ManagementBeginner

Managed sales activities and client engagement as part of a sales team.

Administrative SupportIntermediate

Handled administrative tasks for a law firm, including document management and scheduling.

Basic Office SoftwareIntermediate

Proficient in Word, Excel, PowerPoint, and Internet for daily operational tasks.

Experience

Customer Service Representative

OPTICAL L BPO

November 18, 2022 - September 08, 2023

Customer Service., Sales Manager., Administrative Collection Manager.

Administrative Assistant of a Law Firm

CONFIAME

September 18, 2023 - June 15, 2024

Education

UCA

Fourth Year of Communication

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