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Marcelo
Customer Service & Sales Professional with 5 years experience in US client support
Video resume
Agent
I've been working with customers from the US since the past 5 years and I have been working on lot of roles, like collections agent, sales agent, data entry, retentions agent, customer service representative, I have experience with patients, credit scores, insurances and credit cards, statements, emails, chats, and back office positions.
Contact
San José, San José, Costa Rica
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support and solutions to US clients across various communication channels.
Sales & RetentionIntermediate
Engaged in sales and retention activities, maintaining client relationships and resolving issues.
Data Entry & Back OfficeIntermediate
Performed data entry and back office tasks related to customer accounts, credit, and insurance records.
Credit & Insurance KnowledgeIntermediate
Worked with credit scores, credit cards, and insurance documentation in customer accounts.
Patient InteractionBeginner
Gained experience working with patient-related information and support processes.
Summary
Experienced in multiple customer service roles with a focus on supporting US clients through various communication channels and back-office operations.
Key Achievements
- Worked in diverse roles including collections, sales, retention, and customer service for US clients
- Handled customer interactions via email, chat, and phone across multiple sectors
- Gained comprehensive experience with credit scores, credit cards, insurances, and patient interactions
Skills
Customer ServiceSales & RetentionData Entry & Back OfficeCredit & Insurance KnowledgePatient Interaction
Published on CazVid - Jul 3, 2025