Experienced in client engagement, team leadership, and administrative operations with a focus on customer satisfaction and process efficiency.
Extensive experience in guest services, client interviews, and complaint resolution.
Specialized in cold calling, applicant follow-up, and sourcing suitable candidates.
Strong interpersonal skills demonstrated through roles in client interaction and team leadership.
Proficient with GDS, PMS, CRM, ATS systems in managing records and client data.
Stafi - The Grande Law Firm
Conduct detailed client interviews, assess case eligibility, and collect documentation., Serve as the first point of contact, providing compassionate guidance and maintaining accurate records in CRM systems., Coordinate consultations and ensure seamless case transitions to attorneys with...
Hyatt Centric Downtown Nashville
In charge of guest check-in/out process, room reservations, billing, and guest services like concierge assistance and problem resolution., Handling administrative tasks, ensuring guest safety, and coordinating with other hotel departments for smooth operations.
Class A Solutions
Specialize in cold calling, candidate assessment, application follow-up, and problem resolution throughout until completion of the hiring process.
The Office Gurus
Managing sales & customer service crews as well as resolving home warranty (HWA) and real estate brokerage related issues (MSR).
associate degree
Bilingual Business Administration
ESL course
High School diploma
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