2014 - 2015
Technical Support Agent
Concentrix
Provide fast and accurate support to customer demands in order to satisfy product and solution needs from Verizon Company., Demonstrated strong problem-solving skills in troubleshooting software and hardware problems., Provided timely and effective technical support to resolve customer issues and inquiries.
2015 - 2016
Customer Service Agent
Foundever
Provided customer service for Capital One Bank's Fraud department and solutions to customer needs., Demonstrated strong communication skills while assisting customers with bank products and information with high-security procedures to facilitate a secure customer experience., Utilized problem-solving abilities to handle and resolve customer complaints and concerns in a professional manner.
2018 - 2019
Customer Service Agent
Foundever
Proven ability to communicate complex technical concepts to non-technical individuals effectively., Maintained accurate and detailed records of customer interactions and transactions., Handled customer inquiries, complaints, and requests in a timely and professional manner.
2019 - 2021
Financial Analyst
kuehne+Nagel shared Center
Highly organized and able to prioritize and manage multiple internal inquiries simultaneously., Strong communication skills, able to effectively explain product order concepts to non-financial users., Work under pressure and accurate process coordination with internal in order to achieve orders procedure.
2021 - Present
Technical Support Agent Tier 3 Lead Specialist
Foundever
Provide assistance in offering technical insight and expert advice to Cisco business partners and qualified Cisco sales employees including some training on Cisco solutions., To meet Partners' specific needs for end customers on Cisco Routers, Switches, Access Points, Data Centers, and Network Management tool quotes on Cisco Commerce Workspace (CCW)., Provide assistance on Data Center equipment presales inquiries, design and best approaches for achieving network goals, and determining the best equipment to position based on the customer requirements for creating a bill of materials for clients and also knowledge on Converged and Hyper-converged solutions, UCS server, DC Nexus Fabric, ACI switching, and Server sizing for Virtual machines on ESXI, Hyper-V, Red Hat Hypervisor.
