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Competencies
Demonstrated experience with Remote Sales.
Demonstrated experience with Consultative Selling.
Demonstrated experience with B2B Sales.
Demonstrated experience with Logistics Solutions.
Demonstrated experience with User Onboarding.
Education
Languages
Experience
Sales development specialist
I conducted prospecting and closing of remote sales in B2B markets, managing an average of 70 calls per day and focusing on international, overland and oversea logistics solutions., Implemented a consultative approach to detect friction points in user’s logistics operations, achieving a lead conversion rate of 24%., I participated in trainings in remote selling and negotiation techniques, optimizing the discovery process and closing with key decision makers., I worked with sales, operations and support teams asynchronously and collaboratively to ensure effective activation of the service., Provided strategic feedback on common objections and frictions in the value proposition, contributing to more end-user-centric commercial iterations.
Users’ integration and sales Specialist
I managed more than 60 daily interactions with users in inbound and outbound channels, achieving an average conversion rate of 42% in activation and upgrade processes., I led personalized onboarding initiatives, increasing initial engagement by 61% during the first 7 days of the user., Rigorous application of HIPAA-compliant standards, ensuring sensitive data protection and compliance at all touchpoints., I solved 82% of the technical requests on first contact, optimizing the user experience and reducing the load of the Tier 2 support team., Used CRM tools to document interactions, improve response times and ensure traceability.