Marco - IT Service Desk Analyst with 5+ years in technical support and management

Administers user accounts, security groups, and handles permissions within Active Directory.

Provides assistance across hardware, software, network, VPN, and remote desktop issues for varied users.

Supports Azure AD, Office 365, and G Suite environments, managing user accounts and security settings.

Handles customer interactions across multiple channels, demonstrating strong language and cultural skills.

Handled a variety of communication channels, including calls and chats, to assist team members with their technical issues and inquiries., Management of AD accounts, Management of Azure AD and Office 365, Management of Outlook profiles, Resolve inquiries of firewalls, network, VPN solutions, and remote desktop services

Provided support for global teams by taking calls in both English and Spanish, demonstrating strong language skills and cultural sensitivity, Handled a variety of communication channels, including calls, emails, and chats, Worked extensively with GSuite Workspace, managing and administering email accounts., Assigned appropriate security groups using Active Directory., Proficient in creating, editing, suspending, and repositioning user accounts within the organization using Active Directory.

Supervised Staff, Performance Monitoring, Customer Escalations, Quality Assurance