Marco - Administrative Professional with 10+ years of customer service and coordination experience

San José, San José, Costa Ricaen

Managed customer service operations at UBER, DIDI, and RAPPI, including client assistance and delivery coordination.

Performed detailed inventory audits and report delivery at A.P.I, ensuring inventory accuracy and compliance.

Published on CazVid

Summary

Experienced in customer support, inventory auditing, administrative coordination, and system operations, with a strong foundation in office management and client interaction.

Key Achievements

Handled multiple administrative tasks such as appointment management, document digitization, and client communication across several roles.

Skills

Microsoft Office SuiteAvanzado

Extensive use of Word, Excel, Publisher, and Power Point for report creation, data organization, and presentations.

Customer ServiceAvanzado

Provided face-to-face and remote assistance across various roles, ensuring client satisfaction and effective communication.

Administrative ManagementIntermedio

Managed schedules, documentation, archives, and payments in roles at legal and insurance institutes.

Data and Inventory AuditingIntermedio

Conducted stock and inventory audits, prepared reports, and maintained data accuracy at A.P.I and other organizations.

Experience

Visitar puntos de venta

REDVOLUTION

Noviembre 2024 - a la fecha

Recabar información de stocks de refrescos no alcohólicos

Socio Conductor

UBER / DIDI / RAPPI

2018 - 2025

Servicio al Cliente a la asistencia de los usuarios de la prestación de transporte con UBER – DIDI o RAPPI, Distribución de entregas a domicilio con UBER EATS y DIDI FOOD

Asistente Jurídico Administrativo

Consorcio Jurídico Rescia &amp; Asoc.

septiembre 2015 - abril 2018

Atención y servicio al cliente, Atención de central telefónica, Digitación de documentos, Controles de archivos, Coordinación de agendas, Pago de proveedores, Cobros de servicios profesionales a los clientes, Entrega de informes requeridos