Marco - Project Manager with 8 years of experience in technology sector

Oversees planning, execution, and delivery of projects ensuring stakeholder satisfaction.

Directs diverse teams to achieve project goals and foster collaboration.

Maintains and enhances client relationships to support business growth.

Applies agile practices to improve project adaptability and delivery efficiency.

Answered customer inquiries and provided accurate information regarding products and services., Assisted customer inquiries and provided assistance regarding account security., Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service., Updated account details with new and modified customer data., Resolved customer inquiries about potential security breaches, and account information updates.

Assisted in preparing samples for molecular analysis in academic research projects., Collaborated with researchers to optimize protocols for molecular COVID-19 detection., Stored and processed samples safely, following established guidelines set by regulatory bodies., Collected samples from research studies for further testing at the molecular level., Participated in meetings to discuss project progress with other team members.

Prepared reagents and solutions for various analytical procedures as required., Reviewed and validated test methods to ensure quality control standards were met.