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Customer Service and Operations Manager with 8+ years in Customer Support and Leadership
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Competencies
Expertise in supervising customer care teams, improving client satisfaction, and streamlining service delivery.
Skilled in supervising personnel, conducting training sessions, and fostering team development.
Experience in managing inventory systems, optimizing operational workflows, and ensuring process efficiency.
Proficient in English and Spanish with strong verbal and written communication abilities.
Competent in Microsoft Office Suite, Windows, and Macintosh platforms for daily operational tasks.
Education
Languages
Summary
Dedicated customer service and operations manager with over 8 years of experience in team supervision, startup management, and process optimization. Bilingual in English and Spanish, with a strong background in training and inventory systems.
Key Achievements
- Led the startup and operational management of StarTek Tegucigalpa, establishing a new customer care center.
- Supervised and trained cross-functional teams, improving customer satisfaction and operational efficiency.
- Managed inventory systems and personnel at Almacenes Cabo Kennedy, optimizing stock control and staff productivity.
- Directed production areas as Customer Service Operation Manager, enhancing team performance and service quality.
Experience
Store Manager and Personnel Supervisor
Inventory System
Customer care agent
Supervisor for Production Area. Trainer
Trainer
Part of “Alpha Team” sent to Tegucigalpa to open StarTek Tegucigalpa. Supervisor for Production Area
Customer Service Operation Manager
Production Area Manager. Part of Call and Chat Center start-up process