Dedicated customer service and operations manager with over 8 years of experience in team supervision, startup management, and process optimization. Bilingual in English and Spanish, with a strong background in training and inventory systems.
Expertise in supervising customer care teams, improving client satisfaction, and streamlining service delivery.
Skilled in supervising personnel, conducting training sessions, and fostering team development.
Experience in managing inventory systems, optimizing operational workflows, and ensuring process efficiency.
Proficient in English and Spanish with strong verbal and written communication abilities.
Almacenes Cabo Kennedy S. de R.L
Inventory System
StarTek San Pedro Sula
Supervisor for Production Area. Trainer
StarTek Tegucigalpa
Part of “Alpha Team” sent to Tegucigalpa to open StarTek Tegucigalpa. Supervisor for Production Area
Quality Car Service
Production Area Manager. Part of Call and Chat Center start-up process
Currently studying
Bachiller en Ciencias y Letras
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