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Marcos
Customer Service & Support Specialist with 7+ years in Call Centers
Video resume
Customer service agent
I have experience in call center, starting from customer service through emails, phone and chats, technical support, legal compliance analyst, retention agent and Supervisor.nProvide the experience that customer is looking for, but our selfs in the customers shoes and strive for the best.nI like to share my skills and make a job easier for me and for everyone if possible.
Contact
Tijuana, Baja California, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Delivered effective support and problem resolution in a call center environment.
Communication SkillsAdvanced
Handled customer interactions via multiple channels with clarity and professionalism.
Team SupervisionIntermediate
Supervised customer service teams, ensuring quality and adherence to protocols.
Technical SupportIntermediate
Provided technical assistance and support to customers in a call center setting.
Legal ComplianceBeginner
Assisted in ensuring customer interactions adhere to legal standards.
Summary
Experienced in customer support, technical assistance, retention, and team supervision within call centers. Skilled in multi-channel communication and compliance.
Key Achievements
- Provided multi-channel customer support via email, phone, and chat.
- Led customer service teams as a supervisor in two separate roles.
- Gained diverse experience including technical support, legal compliance, and retention.
Skills
Customer ServiceCommunication SkillsTeam SupervisionTechnical SupportLegal Compliance
Published on CazVid - Jul 3, 2025