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Marcos Giovani Rangel Avila

Tijuana, Baja California, Mexico

Customer Service & Support Specialist with 7+ years in Call Centers

  • Provided multi-channel customer support via email, phone, and chat.
  • Led customer service teams as a supervisor in two separate roles.
  • Gained diverse experience including technical support, legal compliance, and retention.
Customer Service
Advanced
Delivered effective support and problem resolution in a call center environment.
Communication Skills
Advanced
Handled customer interactions via multiple channels with clarity and professionalism.
Team Supervision
Intermediate
Supervised customer service teams, ensuring quality and adherence to protocols.
Technical Support
Intermediate
Provided technical assistance and support to customers in a call center setting.
Legal Compliance
Beginner
Assisted in ensuring customer interactions adhere to legal standards.
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Customer service agent

I have experience in call center, starting from customer service through emails, phone and chats, technical support, legal compliance analyst, retention agent and Supervisor.nProvide the experience that customer is looking for, but our selfs in the customers shoes and strive for the best.nI like to share my skills and make a job easier for me and for everyone if possible.

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