Dynamic professional with extensive experience in team leadership, operational management, and customer service. Proven track record of achieving project goals and enhancing client satisfaction.
Proficient in leading teams to achieve project goals and enhance collaboration.
Expert in delivering exceptional customer service and resolving issues effectively.
Skilled in managing daily operations to ensure optimal workflow and efficiency.
Strong verbal communication skills, promoting a positive work environment.
Horatio
Led a cross-functional team to achieve project deadlines consistently, ensuring all members were aligned with organizational goals.. Organized and led weekly strategy sessions to align team efforts with changing organizational priorities.. Implemented a recognition system that boosted team morale and motivation, leading to better performance outcomes.. Enhanced interdepartmental communication, resulting in smoother workflows and faster issue resolution.
Universal Fuel Services
Answered multi-line phone system, routing calls, delivering messages via email. Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues. Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
Concentrix
Managed daily operations, ensuring smooth workflow and timely completion of tasks. Coordinated team schedules, ensuring optimal staffing levels were maintained at all times. Implemented quality assurance measures that led to improved product consistency. Streamlined workflows for increased efficiency by identifying redundancies and implementing lean principles where appropriate
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Highly skilled in analyzing and resolving complex customer issues.
Soluciones Omfri
Analyzed customer behavior and data to identify trends and develop customer retention strategies. Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions. Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment. Built constructive customer relationships to improve loyalty and recommendations
Alorica
Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails. Delivered exceptional service by empathizing with customers' concerns and resolving their problems quickly and accurately. Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles. Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality
Alorica
Built relationships with customers to encourage repeat business. Solved customer challenges by offering relevant products and services. Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge. Assessed customer needs and utilized suggestive selling techniques to drive sales
