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Marcos
Project Manager with over 10 years of call center experience
Video resume
Project Manager
Main Responsibilities: Leading sales team by ensuring metrics are properlyrnestablished, followed, and adapted as the market evolved and managing customer´s expectations and goals by:rn●rScheduling monthly and weekly meetings with the customers to present advances and follow upsrn●rDelivering Key deliverables in a timely matter to Upper Managementrn●rFollow up with upper Management and CEO to ensure proper project development
Contact
Guadalajara, Jalisco, México
Open to remote
Available on CazVid
Competencies
Project ManagementAdvanced
Managed project timelines and deliverables, ensuring alignment with organizational goals
Team LeadershipAdvanced
Supervised and coordinated sales teams and call center staff to optimize performance
Client CommunicationAdvanced
Scheduled meetings and follow-ups with clients to manage expectations and project updates
Call Center OperationsExpert
Built and managed call centers from scratch, overseeing all operational aspects
Market AdaptationIntermediate
Adjusted sales strategies and performance metrics in response to evolving market conditions
Summary
Professional with over 10 years of experience leading call centers and managing projects, with a strong focus on team leadership, client management, and operational excellence.
Key Achievements
- Led sales team by establishing and adapting performance metrics according to market changes
- Scheduled and conducted regular meetings with clients to review project progress and expectations
- Managed project deliverables and coordinated with upper management to ensure timely achievement of goals
Skills
Project ManagementTeam LeadershipClient CommunicationCall Center OperationsMarket Adaptation
Published on CazVid - Jul 3, 2025