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Marcos
IT Support Specialist with 3+ years in technical support and customer service
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Competencies
Applied troubleshooting skills to resolve network-related issues, including ISP problems and router configurations.
Delivered remote support for hardware and software problems, ensuring quick resolution and customer satisfaction.
Utilized effective communication and problem-solving skills to assist users with technical issues.
Created logos, posters, and social media content to support branding and marketing efforts.
Developed lesson plans and conducted classes in beginner-level Korean, enhancing language learning experiences.
Education
Languages
Summary
Problem solver with comprehensive skills in technical support, graphic design, and language education, committed to delivering solutions and enhancing user experiences.
Key Achievements
- Provided remote technical support, troubleshooting network and software issues for customers.
- Diagnosed and resolved operating system errors, driver issues, and application malfunctions.
- Designed visual content and collaborated with clients to develop branding materials in graphic design.
Experience
Geek Squad Agent
Provided remote technical support for customers experiencing internet connection outages, software installation issues, and computer software failures., Diagnosed and troubleshot network problems, including router configuration, connectivity errors, and ISP-related issues., Assisted users with...
Graphic Designer
Designed and developed logos, posters, social media content, and promotional materials to enhance brand identity., Collaborated with clients to create visually compelling designs tailored to their marketing needs.
Korean Language Professor
Taught beginner-level Korean, focusing on reading, writing, speaking, and listening skills., Developed engaging lesson plans and interactive activities to enhance language acquisition.