Problem solver with comprehensive skills in technical support, graphic design, and language education, committed to delivering solutions and enhancing user experiences.
Applied troubleshooting skills to resolve network-related issues, including ISP problems and router configurations.
Delivered remote support for hardware and software problems, ensuring quick resolution and customer satisfaction.
Utilized effective communication and problem-solving skills to assist users with technical issues.
Created logos, posters, and social media content to support branding and marketing efforts.
Sitel, Geek Squad Agent, Best Buy IT Customer Service
Provided remote technical support for customers experiencing internet connection outages, software installation issues, and computer software failures., Diagnosed and troubleshot network problems, including router configuration, connectivity errors, and ISP-related issues., Assisted users with...
Rótulos Calvo
Designed and developed logos, posters, social media content, and promotional materials to enhance brand identity., Collaborated with clients to create visually compelling designs tailored to their marketing needs.
Universidad de Panamá
Taught beginner-level Korean, focusing on reading, writing, speaking, and listening skills., Developed engaging lesson plans and interactive activities to enhance language acquisition.
Industrial Engineering
Graphic Design Degree
English Teaching Degree
Bachelor of Science
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Developed lesson plans and conducted classes in beginner-level Korean, enhancing language learning experiences.
