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Margarita
Sales and Retention Specialist
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Competencies
Utilized strong communication and negotiation skills to effectively support customers and retain clients.
Provided comprehensive support across multiple platforms, ensuring customer satisfaction and issue resolution.
Proficient in Microsoft Office, Cisco, inContact, and RingCentral for daily operations and communication.
Managed customer accounts, improving retention and fostering long-term relationships.
Education
Languages
Summary
Experienced in client retention, technical support, and telecommunications with a focus on customer satisfaction and account management.
Key Achievements
- Managed Dish TV accounts at INSPIRO, enhancing customer experience and ensuring long-term retention.
- Supported customer operations at TELEPERFORMANCE, including bank and credit card transactions.
- Handled diverse customer interactions at SITEL across phone, chat, and email channels, including retention and refunds.
Experience
Sales and Retention Specialist
Top agent managing Dish TV account, improving existing customers' experience with new equipment and guaranteeing their business with the company for longer periods.
Customer Service Agent
Customer service dasher support. Performing bank account and credit card operations.
Customer Service Representative
Successful agent in phone, chat and email, processing different type of operations, such as retention, refund, item replacement, sales and more.