This is my profileContact via CazVid
Margelis
Customer Care Representative with 2+ years of client support experience
Video resume
Tecnología en salud ocupacional
I main functions are help the client with some requirements like confirmation, cancelation, complaints refunds etc. In outgoings and incoming calls and email
Contact
Barranquilla, Atlántico, Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided consistent support to clients through calls and email, addressing their needs efficiently.
Communication SkillsAdvanced
Effectively communicated with clients to resolve issues and provide clarity on services.
Problem SolvingIntermediate
Resolved client complaints and handled various service requests promptly.
MultitaskingIntermediate
Managed multiple client interactions via calls and emails simultaneously.
Summary
Experience in managing customer interactions, handling complaints, refunds, and service inquiries through calls and email, with a focus on client satisfaction.
Key Achievements
- Accumulated over two years of experience managing incoming and outgoing customer interactions
- Handled diverse client requests including cancellations, refunds, and complaints effectively
- Developed strong communication skills in a fast-paced customer service environment
Skills
Customer ServiceCommunication SkillsProblem SolvingMultitasking
Published on CazVid - Jul 3, 2025