Margot - Customer Service and Logistics Specialist with 5+ years experience

San José, San José, Costa Ricaen

Handled customer inquiries and resolved issues efficiently in a logistics environment.

Supported logistics coordination, billing operations, and maintained accurate documentation for multiple clients.

Published on CazVid

Summary

Versatile professional specializing in customer support, logistics coordination, and technical troubleshooting, with extensive experience in fast-paced environments.

Key Achievements

Provided technical support for Alexa devices, guiding users through troubleshooting and setup.

Skills

Customer SupportExpert

Delivered technical support and customer service in both logistics and tech troubleshooting contexts.

Logistics CoordinationAdvanced

Managed shipment tracking, billing, and documentation for logistics operations.

Technical TroubleshootingAdvanced

Provided technical support for Alexa devices, guiding troubleshooting and setup processes.

Multilingual CommunicationAdvanced

Communicated effectively in English and Spanish, supporting customer relations and documentation.

Time ManagementAdvanced

Managed multiple client queues and workflows efficiently in fast-paced environments.

Languages

Spanish(Professional)English(Professional)

Experience

Collections Specialist (Logistics)

Synter Resource Group

March 2022 - Present

Handle customer inquiries and resolve issues efficiently, by negotiating payment options., Support logistics coordination and billing operations by keeping email box and documents queues up to date for multiple clients at the same time., Maintain accurate documentation and follow up on client...

Customer Service Agent- Alexa devices

Amazon

Aug 2021 - Oct 2021

Provided technical support and customer assistance for Alexa digital devices., Guided users through troubleshooting and setup processes., Ensured customer satisfaction through clear communication and problem solving.