Maria

SENIOR CUSTOMER SERVICE

Clear and articulate communication in English, both written and verbal, is crucial for interacting with customers effectively., The ability to fully understand customer concerns and needs by actively listening to their inquiries., Extensive knowledge of customer service principles, including building rapport, managing expectations, and resolving complaints., Familiarity with relevant CRM systems and call center software to efficiently manage customer interactions., Ability to analyze situations, identify root causes of issues, and make informed decisions to resolve customer problems., Skillfully de-escalate tense situations with customers and find solutions that satisfy both parties., Maintaining high standards of customer service by adhering to quality metrics and guidelines., Collaborate effectively with other team members to provide seamless customer support., Guide and train junior customer service representatives., Monitor team performance metrics and identify areas for improvement., Handle complex or escalated customer issues requiring advanced problem-solving skills., Thorough understanding of company policies and procedures to provide accurate information to customers.

Receive clients and listen to customer concerns, Provide information about services and prepare quotes and reports, Provide clear and accurate information about services, Assist in ordering, receiving and organizing inventory, Comply with safety standards and procedures, Maintain maintenance and repair records, Follow up on vehicle repairs and ensure quality of repairs