This is my profileContact via CazVidMaria
Customer Service & Support Specialist with 5+ years in Customer Experience
Contact
Competencies
Qualified to assist customers effectively in English, ensuring needs are addressed and issues are resolved.
Assisted new hires and supported team training initiatives to promote onboarding and skill development.
Handled administrative tasks to support daily operations and ensure smooth team functioning.
Delivered effective communication in client interactions and team guidance in English.
Education
Languages
Summary
Experienced in client service and team support, with a proven track record of contributing to customer satisfaction and team development. Skilled in handling inquiries, guiding new team members, and managing administrative tasks.
Key Achievements
- Progressed from Customer Service Representative to Support Coach at Alorica, demonstrating increased responsibilities and leadership.
- Provided English-language customer support, enhancing client satisfaction and issue resolution efficiency.
- Coordinated administrative tasks and guided new hires, contributing to team onboarding and operational continuity.
Experience
Customer Service Representative
Offering English customer service.
Support Coach
Guiding new hires., Coordinating administrative work.