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Customer Service Specialist with 3+ years in telecom and retail
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Competencies
Managed customer inquiries and resolved issues efficiently across multiple roles.
Diagnosed system and service issues, providing step-by-step solutions in telecom and POS environments.
Ensured clear, professional communication in customer interactions via email and follow-up.
Handled escalations and disputes to ensure customer satisfaction and issue resolution.
Worked with cross-functional teams to resolve recurring issues and improve processes.
Education
Languages
Summary
Dedicated to delivering effective customer solutions with technical expertise and proactive communication, leveraging over 3 years of experience in telecom, retail, and POS support.
Key Achievements
- Provided expert support for Toast POS systems, resolving complex issues in sales, labor, and financial reporting.
- Handled critical escalations involving sales, labor, and cash discrepancies, ensuring timely resolutions.
- Contributed to customer retention by implementing effective communication strategies.
Experience
Back office Position
Efficiently managed and responded to customer inquiries via email, ensuring clear, concise and professional communication., Diagnosed problems, provided step-by-step solutions and followed up to ensure customer satisfaction.
Payments Expert, Customer Service Representative
Provided expert support for Toast POS systems, addressing customer needs in sales, labor, and financial reporting., Resolved complex issues in menu setup, credit card processing, and financial reporting to ensure smooth POS functionality., Worked with cross-functional teams to resolve recurring problems, enhancing customer satisfaction and reducing escalations., Handled critical escalations involving sales, labor, and cash discrepancies, delivering timely and accurate resolutions., Improved customer retention by implementing effective communication best practices.
Customer Service Representative
Troubleshooting issues related to WiFi plans, deactivations, and system functionality, and providing step-by-step solutions., Managed billing inquiries, account maintenance, and sales related requests, ensuring clear communication and resolving any disputes or discrepancies, particularly regarding WiFi services and plan adjustments., Played a key role in customer retention efforts by building strong rapport with clients, identifying their needs, and offering tailored solutions to improve their overall experience with WiFi services.