Maria - Customer Service Specialist with 3+ years in telecom and retail

Managua, Managua Department, Nicaraguaen

Provided expert support for Toast POS systems, resolving complex issues in sales, labor, and financial reporting.

Handled critical escalations involving sales, labor, and cash discrepancies, ensuring timely resolutions.

Published on CazVid

Summary

Dedicated to delivering effective customer solutions with technical expertise and proactive communication, leveraging over 3 years of experience in telecom, retail, and POS support.

Key Achievements

Contributed to customer retention by implementing effective communication strategies.

Skills

Customer SupportAdvanced

Managed customer inquiries and resolved issues efficiently across multiple roles.

Technical TroubleshootingIntermediate

Diagnosed system and service issues, providing step-by-step solutions in telecom and POS environments.

Communication SkillsAdvanced

Ensured clear, professional communication in customer interactions via email and follow-up.

Problem ResolutionIntermediate

Handled escalations and disputes to ensure customer satisfaction and issue resolution.

Team Collaboration

Experience

Back office Position

IBEX

November 2023 - December 2024

Efficiently managed and responded to customer inquiries via email, ensuring clear, concise and professional communication., Diagnosed problems, provided step-by-step solutions and followed up to ensure customer satisfaction.

Payments Expert, Customer Service Representative

IBEX

July 2020 - December 2024

Provided expert support for Toast POS systems, addressing customer needs in sales, labor, and financial reporting., Resolved complex issues in menu setup, credit card processing, and financial reporting to ensure smooth POS functionality., Worked with cross-functional teams to resolve recurring problems, enhancing customer satisfaction and reducing escalations., Handled critical escalations involving sales, labor, and cash discrepancies, delivering timely and accurate resolutions., Improved customer retention by implementing effective communication best practices.

Customer Service Representative

Sitel

February 2019 - June 2020

Troubleshooting issues related to WiFi plans, deactivations, and system functionality, and providing step-by-step solutions., Managed billing inquiries, account maintenance, and sales related requests, ensuring clear communication and resolving any disputes or discrepancies, particularly regarding WiFi services and plan adjustments., Played a key role in customer retention efforts by building strong rapport with clients, identifying their needs, and offering tailored solutions to improve their overall experience with WiFi services.