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Customer Service & Technical Support Specialist with 5+ years in Office & Tech industries
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Competencies
Applied strong interpersonal skills to assist customers and resolve issues efficiently.
Scheduled and responded to service requests, handling electronics security systems.
Managed office documentation, supported back-up processes, and handled confidential information.
Utilized Excel, Tableau, and Macros for data management and reporting.
Education
Languages
Summary
Experienced support and data professional with a focus on customer satisfaction, technical troubleshooting, and office administration.
Key Achievements
- Managed documentation and maintained confidentiality at Auxis, ensuring compliance with policies.
- Provided customer support to a high volume of clients daily at Movate, enhancing satisfaction levels.
- Scheduled and managed technical support requests and product replacements efficiently at Valor Global.
Experience
BACK OFFICE SUPPORT
Manage Office Package., Assisted with documentation to support accurate file back-up., Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
CUSTOMER SERVICE AGENT
Helped large volume of customers every day with positive attitude and focus on customer satisfaction., Demonstrated high attention to detail, organization and management of multiple tasks simultaneously., Enhanced productivity levels by anticipating needs and delivering outstanding support.
TECHNICAL SUPPORT
Scheduled service orders for technical support on electronics security system., Promptly responded to inquiries and requests from prospective customers., Managed timely and effective replacement of damaged or missing products.