Maria - Customer Service Specialist with diverse communication and support skills

Proficient in active listening, assertive communication, and providing clear customer guidance across multiple channels.

Extensive experience in assisting customers with inquiries, feedback, and order tracking tasks.

Collaborated with team members and supported agent skill development through coaching sessions.

Created and presented weekly reports on team performance and customer feedback.

Take Outbound and Inbound calls., Personal assistance tracking packages and order placements., Take feedbacks about the locations and products.

Take chats and send emails., Personal assistance tracking packages and order placements., Take feedbacks about the locations and products.

Assist agent´s general questions about the product during the interaction., Provide sessions to improve the agents skills and clarify questions., Take supervisor calls., Make weekly reports.