Bilingual customer service representative experienced in call center environments, specializing in problem resolution, decision-making, and active listening.
Utilized quick thinking and analytical skills to resolve customer issues efficiently.
Made effective decisions under pressure to maintain customer satisfaction.
Engaged attentively with customers to understand their needs and provide appropriate solutions.
Accurately recorded customer interactions and relevant details for follow-up and record keeping.
Effectively conveyed information in bilingual (Spanish and presumably English) customer service scenarios.