Maria

Reservation Sales Agent

Ticketing reservation and transactions via phone calls., Upsale luggage, meals, class to pax on call., Answer to callers inquiries related and non-related to their flight., Deal with complaints, flight cancelations, changes.

Manager (Own business)

Create designs for cake toppers on request., Direct contact with bakeries and maintaining communication throughout the whole process., Manage social media such as Instagram and tiktok., Keep track of supplies and budget in a monthly basis.

Food and Beverage Management Trainee

Conrad Service: Answer, assist and transfer lines. Respond to all emails, and take in dining orders., Executive Floor: Greet VIP Guest, anticipate guest's needs, ensure guest experience for the breakfast is satisfactory. Remember all guests favorite meal and habits., GSA: Welcome and escort guests to check in- check out, assist on check out, update guests information on the system., Schedule roaster for staff., Upsale events to a 120 % of covers for the weekly promotions as F&B guest experience., Created SOP for breakfast and lunch operations and ensure every staff follow up to the standards., Handling up to 500 covers on breakfast shift to 100 covers for lunch and dinner., Assisting as supervisor, and dealing with guests complaints/request., Relay orders to kitchen and ensure all orders are filled in a timely and accurate manner. Follow up on guests experience on their meal and service.

Front Office Trainee

Housekeeping Operations

Prepare mise en place for every shift., Explaining menu, taking orders, cashiering., Food and drink runner., Housekeeping Operations Practical Class.

Food and Beverage Trainee