Dedicated bilingual specialist experienced in B2C sales, customer service, and interpretation, with a proven ability to manage high-volume environments and foster client relationships.
Experienced in promoting products, prospecting clients, and closing sales across various sectors.
Provided comprehensive support, handled inquiries, claims, and resolved issues in high-volume settings.
Fluent in English and Spanish, utilized in sales, interpretation, and customer interactions.
Proficient in using CRM tools (Spice, Datatrax, CXone) and hotel reservation systems (Zeus Hotelero, Zeus Bar).
Consumer Sales Services (CSS)
Specialized in promoting and providing consultative B2C sales of green energy solutions for residential clients in various US states., Actively prospected new clients through cold calling techniques, aiming to achieve X number of contacts daily/weekly., Systematically managed follow-ups and...
Interpretia
Accurately listened to, interpreted, and translated messages from one language to another during real-time telephone calls for diverse clients., Maintained strict neutrality, precision, and confidentiality in all interpretations., Ensured the original tone, intent, and meaning of messages were...
Foundever
Provided comprehensive support to eBay users, effectively resolving inquiries, claims, disputes, and issues related to transactions, accounts, shipping, payments, and returns., Managed a high volume of customer interactions while maintaining quality service standards., Navigated multiple systems to...
Teleperformance
Translation Course
Technologist in Performing Arts
Academic Bachelor
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Performed accurate and confidential language interpretation during live calls for diverse clients.
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