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Maria
Operations Manager at Suitesrus.com Corp
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Competencies
Expertise in overseeing daily operations, optimizing processes, and managing diverse teams to ensure business success.
Skilled in managing guest inquiries and escalations, delivering exceptional service and fostering loyalty.
Experience in analyzing data for business insights, supporting decision-making and strategic growth.
Proven ability to develop and nurture long-term relationships with clients, partners, and stakeholders.
Proficient in troubleshooting, creating training materials, and empowering teams through effective education.
Education
Languages
Summary
Experienced operations manager and data analyst with a strong background in hospitality, client relations, and process optimization. Skilled in managing large teams, enhancing customer satisfaction, and leveraging data for strategic growth.
Key Achievements
- Streamlined daily operations for short-term rental portfolio, enhancing guest experience and operational efficiency.
- Managed high-volume guest inquiries, achieving high customer satisfaction and swift issue resolution.
- Built and maintained strong relationships with property owners, ensuring consistent property performance.
- Led cross-functional teams to improve process workflows and reporting accuracy.
- Contributed to business growth through data analysis and partner acquisition strategies.
Experience
Operations Manager
Oversee all aspects of daily operations for a portfolio of short-term rental properties, Manage a high volume of guest inquiries and escalations, Serve as the primary liaison for property owners, Lead the onboarding, integration, and maintenance of multiple Property Management Systems (PMS), Responsible for back-end system setup, including property data entry, platform integrations, and operational workflows, Oversee the implementation and optimization of rate management software (PriceLabs), Maintain and update all listings across OTA platforms (Airbnb, Booking.com, Expedia, etc.), Develop and maintain efficient workflows to manage high volumes of bookings, guest inquiries, and operational tasks, Train and support cross-functional teams on systems, processes, and best practices
Partner Acquisitions, Data Analyst, Customer Relations, Medical Billing
Managed business growth through partner acquisition, quality control, retention, and data accuracy across multiple industries, Built and maintained relationships with enterprise and small business clients, Monitored agent performance and lead quality, Oversaw medical billing, ensuring HIPAA compliance, accurate reporting, and issue resolution, Delivered actionable data insights to clients
Technical Support/Team Trainer
Provided technical support, troubleshooting customer issues using analytic tools, Handled 100+ calls daily with strong communication and multitasking skills, Developed training manuals, presentations, and facilitated engaging training sessions
Lead P3 Advocate/Prop 36 Assessor/Quality Assurance
Provided comprehensive case management for parolees re-entering society, Managed caseloads of 40+ clients, Acted as liaison between parole agents and clients, Maintained accurate records, reports, and ensured compliance with state guidelines and HIPAA standards