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Customer Service & Technical Support Specialist at IBEX
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Competencies
Expert in delivering high-quality customer interactions across multiple channels, ensuring client satisfaction.
Skilled in professional email communication and handling diverse clients, including foreign audiences.
Proficient in scheduling and managing appointments to meet deadlines efficiently.
Experienced in managing medical CRMs and providing technical support to clients.
Education
Languages
Summary
Dedicated support specialist with 3 years of experience in customer service, technical support, and client management. Skilled in handling diverse communication channels, managing CRMs, and working with international clients. Currently pursuing a B.S. degree, committed to delivering exceptional service and continuous growth.
Key Achievements
- Delivered exceptional customer experiences across multiple communication channels, consistently exceeding client expectations
- Managed simultaneous chat interactions and handled diverse client inquiries efficiently
- Proficiently used medical CRMs and professional email communication to streamline service delivery
- Developed strong cultural adaptability while working with international clients
- Maintained high client satisfaction and met deadlines through effective multitasking and scheduling
Experience
Customer service representative and technical support
Delivered great customer experience in all my interactions., Handled 4 chats interactions at the same time., Experience in three channels of communication (Phone calls, Email, Chat)., Experience using Google Tools, Microsoft Office Suite and Zendesk, eClinicalWork (ECW).