Maria - Virtual Assistant with 3+ years of customer support experience

Provided comprehensive customer support, demonstrating focus, patience, and emotional intelligence.

Skilled in professional writing for emails, chats, and reports, fluent in English and Spanish.

Handled inbound and outbound calls efficiently, verifying client information and guiding troubleshooting steps.

Assisted clients with troubleshooting and making reservations, demonstrating problem-solving skills.

Assumed responsibility for phone calls and emails, provided information to callers, directed calls through to the appropriate channels., Took live reports for various accounts like Emergency services, Whistle blower, Fraud, addiction and suicide hot lines., Processed online transactions, donations, and orders for various clients while also collecting their information and logging it into the client’s systems., Guided EV clients through trouble shooting steps and made reservations for the vehicles.

Managed inbound and outbound calls for Spanish and English clients in the U.S., Gathered and verified client’s information accordingly to connect them to a licensed agent in their state., Engaged with the client while maintaining a professional and polite demeanor., Aimed to reach each weekly goal and obtain