Maria Vargas

Assumed responsibility for phone calls and emails, provided information to callers, directed calls through to the appropriate channels., Took live reports for various accounts like Emergency services, Whistle blower, Fraud, addiction and suicide hot lines., Processed online transactions, donations, and orders for various clients while also collecting their information and logging it into the client’s systems., Guided EV clients through trouble shooting steps and made reservations for the vehicles.

Managed inbound and outbound calls for Spanish and English clients in the U.S., Gathered and verified client’s information accordingly to connect them to a licensed agent in their state., Engaged with the client while maintaining a professional and polite demeanor., Aimed to reach each weekly goal and obtain