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Customer Service Leader with 10+ years in client support and team management
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Competencies
Expertise in addressing customer inquiries, ensuring satisfaction, and maintaining high service quality.
Led and coached teams to improve performance and foster a productive work environment.
Provided hands-on support to new hires and ongoing coaching to enhance skills.
Monitored team metrics and provided feedback to support operational excellence.
Education
Languages
Summary
Dedicated customer support professional with over 10 years specializing in team management, client engagement, and process improvement in the customer service industry.
Key Achievements
- Managed high-performing customer service teams, enhancing team engagement
- Provided onboarding, training, and ongoing coaching to support staff development
- Handled customer accounts, resolving inquiries and billing issues efficiently
Experience
Team Manager
Lead and manage a high-performing customer service team, ensuring daily operational excellence., Monitor performance metrics and provide actionable feedback to support team growth and development., Facilitate ongoing training sessions and performance coaching to maintain service quality and team...
Support Coach / Team Lead
Provided hands-on support to new hires during onboarding and training., Guided team members through live customer interactions to enhance skill development., Supported performance improvement initiatives by delivering one-on-one coaching.
Customer Service Agent
Assisted customers with account inquiries, order processing, and billing and payment concerns., Delivered exceptional customer service, resolving issues efficiently and empathetically., Maintained high customer satisfaction by providing accurate and timely information.