Mariana - International Trade and Operations Specialist with 8+ years in Logistics

Pachuca de Soto, Hidalgo, Mexicoen

Led import and export teams across multiple companies, managing KPI tracking and logistics operations.

Supervised teams of 4 and 5 operational coordinators, enhancing process efficiency and team performance.

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Summary

Experienced in managing customs, import/export operations, and team supervision within the logistics sector.

Video Resume

Key Achievements

Managed customs and international trade operations, improving correspondence with carriers and stakeholders.

Skills

International Trade & Customs ManagementAdvanced

Oversaw import/export operations, customs, and international trade workflows with carriers and suppliers.

Team Leadership & SupervisionAdvanced

Supervised teams of operational coordinators, coordinating tasks, KPIs, and growth strategies.

Process & Operations ManagementAdvanced

Implemented and managed process improvements, KPIs, and operational strategies within trade and logistics.

Customer Service & CommunicationIntermediate

Handled customer inquiries, quotations, and follow-ups, ensuring effective communication with clients and stakeholders.

Experience

Associate Document Control Analyst

UL de México

Mar 2023 - Current

Qualified in NAFT (Name change, Address change and File Transfer) jobs, Qualified on corrections, document updates, Issue Certificates accordingly to standards

Customer Service Professional II

UL de México

Oct 2021 - Mar 2023

Customer care calls, Mailing rules, Internet Inquiries, Contact list updates, Trainee/mentor on new hires for NAFT team

Customs and International trade lead

Katayama México SA de CV

Apr 2021 - Sep 2021

Customs and international trade operations supervisor with different carriers and forwarding companies, Import and export teams leader through different suppliers, KPI´s tracking, Receipt and delivery of goods., Inventory and WIP management, Customer requests follow ups, Quotations and PO in CMS...

Operative and administrative manager

DAMON Global SA DE CV Forwarding

Jan 2020 - Apr 2021

Managed a team of 4 operational coordinators, Import and export operations assignment, Worked with internal stakeholders to drive lead times down, KPI´s assignment and tracking, Quote management, Accounting/billing reports, Planning and delivering new strategies for growth, Personalized databases...