This is my profileContact via CazVidMariana
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Competencies
Demonstrated experience with Microsoft Excel.
Demonstrated experience with PowerPoint.
Demonstrated experience with Office Word.
Demonstrated experience with PowerBI.
Demonstrated experience with Python.
Education
Languages
Summary
View Mariana's professional profile on CazVid.
Experience
BUSINESS ANALYTICS INTERN
Developed several algorithms to facilitate decision making and optimization of key business processes., Created a model for the efficient allocation of human resources in power transmission projects., Developed a clustering system to facilitate visualization and decision making regarding the location of maintenance centers for the company's substations., Supported in different areas with the development of PowerBI dashboards and data cleaning and analysis.
CUSTOMER CARE ANALYST
Managed pick-up and delivery appointments, operating tracking and tracing systems to proactively monitor shipment updates., Ensured timely and reliable deliveries., Tracked and resolved customer issues efficiently, updating internal systems accurately, and providing consistent communication with clients.
OPERATIONS ANALYST
Managed pick-up and delivery appointments, operating tracking and tracing systems to proactively monitor shipment updates., Played a key role in continuous data cleansing and event monitoring., Collaborated with cross-functional teams to follow up on cases, maintained service-level standards, and contributed to continuous improvement initiatives.
PROCESS IMPROVEMENT ANALYST
Optimized business operations through data-driven analysis and strategic process enhancements., Designed and implemented KPIs, monitored quality standards, managed team workflows, and developed training programs.