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Operations & Project Support Specialist with a background in Engineering and Software Development
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Competencies
Skilled in analyzing and optimizing workflows to improve operational efficiency and accuracy.
Experienced in managing task workflows and ensuring timely completion through diligent follow-up.
Proficient in maintaining accurate documentation and generating reports to support project transparency.
Effective in facilitating communication between technical and non-technical teams to ensure alignment.
Quickly adapts to new tools and workflows, enhancing productivity and operational integration.
Education
Languages
Summary
Detail-oriented professional with hands-on experience in process validation, cross-team communication, and project support. Adept at learning new tools rapidly and contributing to operational improvements across diverse industries.
Key Achievements
- Enhanced clarity and alignment in user story creation, improving cross-team collaboration at Inchcape Digital Delivery Center.
- Represented MYR Proyectos & Construcciones at industry events, effectively communicating project value to potential clients.
- Contributed to project evaluations and proposal analysis, identifying gaps and inconsistencies to support decision-making.
Experience
Operations / Functional Support Intern
Contributed to user story creation and refinement in Jira, improving clarity and alignment between technical and business teams.. Tested conversational workflows and automated responses, ensuring alignment with company guidelines and identifying inconsistencies in system behavior.. Maintained documentation and supported task follow-up within Agile-based processes.
Project Promotion Support
Represented the company during construction and real estate fairs, presenting projects to potential clients.. Explained project features and value propositions to visitors during public events.. Assisted in preparing promotional materials for exhibitions and commercial presentations.
Operations & Project Support
Participated in review meetings with external developers and contributed feedback aligned with project objectives.. Analyzed and compared proposals to identify inconsistencies and gaps during evaluation discussions.. Contributed to campaign preparation by structuring information delivered to promoters.. Communicated key project updates and structured information during internal briefings.