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Mariana
Bilingual Agent
Contact
Cali, Valle del Cauca Department, Colombia
Available on CazVid
Competencies
Microsoft Office Suite
Demonstrated experience with Microsoft Office Suite.
Contact center platforms
Demonstrated experience with Contact center platforms.
Call management systems
Demonstrated experience with Call management systems.
CRM tools
Demonstrated experience with CRM tools.
Empathy
Demonstrated experience with Empathy.
Education
BACHILLER ACADEMICO
Eduardo Caballero Calderón School
Completed 2023
Nesting Acc
International Alliance Multilingual Centers
Languages
SpanishNative
EnglishB2 (Upper-Intermediate)
EnglishB1–B2 (Intermediate to Upper-Intermediate)
Summary
Bilingual Agent open to new opportunities
Experience
BILINGUAL AGENT
ALORICA
Mar 2026 - Present
Handled inbound and outbound calls for financial/collections accounts, maintaining high customer satisfaction.
BILINGUAL AGENT
VITAL IMAGEN
Sep 2025 - Nov 2025
Managed customer inquiries, scheduled medical appointments patiently and efficiently, and provided clear information in English and Spanish.
Skills
Microsoft Office SuiteContact center platformsCall management systemsCRM toolsEmpathy
Published on CazVid - Nov 1, 2026