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Customer Service Specialist with 5+ years in financial and healthcare sectors
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Competencies
Delivered empathetic support in financial and healthcare settings, handling sensitive issues and ensuring client satisfaction.
Managed delinquent accounts, documented cases accurately, and maintained detailed inventory and loan records.
Used CRM, Microsoft Office, Google Workspace, and Zoom to organize data, support client interactions, and facilitate communication.
Scheduled medical appointments for patients, coordinated with departments, and handled multiple tasks efficiently.
Adapted to diverse roles, including audiovisual support and fraud prevention, quickly acquiring new skills.
Education
Languages
Summary
Dedicated professional with over 5 years of experience across financial, healthcare, and audiovisual sectors. Skilled in customer service, account management, scheduling, and technical tools, with a focus on effective communication and problem-solving.
Key Achievements
- Managed delinquent accounts through multiple communication channels, resolving discrepancies and negotiating payment plans.
- Assisted 40-50 customers daily with fraud-related issues, ensuring confidentiality and executing security measures.
- Maintained detailed records and supported equipment handling for audiovisual services, demonstrating organizational skills.
Experience
Collections Agent
Managed delinquent accounts through phone, email, and written communication., Negotiated payment arrangements and resolved discrepancies., Applied customer service techniques to retain clients and promote financial services.
Bilingual Customer Service Representative
Assisted 40–50 customers daily with fraud-related issues via inbound calls., Handled sensitive financial data under strict confidentiality protocols., Executed account deactivation, card replacement, and fraud prevention actions., Documented cases accurately while multitasking across multiple...
Audiovisual Office Assistant
Provided loan and rental services for audiovisual equipment., Maintained accurate inventory and loan records., Supported basic handling of sound and projection equipment.