Experienced Data Analyst leveraging analytical skills to optimize data-driven decision making in healthcare and finance sectors.
Applied data analysis techniques to derive insights from large datasets in healthcare and finance sectors.
Utilized SQL for database querying, data extraction, and reporting automation.
Created dashboards and visual reports using tools like Tableau to communicate findings effectively.
Developed scripts for data cleaning and analysis, automating repetitive tasks.
Allied Global
Customer inquiries attended, providing effective and personalized solutions., Surpassed monthly sales targets by 15%., Collaborated with the team to enhance customer satisfaction.
Km2 Solutions
Provided comprehensive support to customers, managing additional sales., Implemented cross-selling strategies, increasing revenue., Received recognition for excellence in customer service.
Allis de Honduras
Supervised 32 employees, conducted inventories, and achieved sales targets.
Alorica
Led a team of 20 agents, overseeing daily performance., Implemented training programs, improving productivity by 20%., Coordinated with departments to optimize internal processes.
Bachelor’s Degree
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