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Marketing Specialist with 5 years of experience in digital campaigns
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Competencies
Developed and implemented digital marketing strategies across various platforms.
Generated content, scheduled posts, and increased engagement on social media platforms.
Coordinated cross-department efforts to ensure timely launch of marketing campaigns.
Created marketing content for digital channels, including blogs, banners, and videos.
Summary
Experienced marketing specialist with a focus on digital campaigns and social media engagement.
Key Achievements
- Led a team to develop and execute comprehensive digital marketing strategies
- Managed social media platforms, increasing follower engagement by 40%
- Coordinated cross-functional teams to launch new product campaigns successfully
Experience
Fraud Investigation Specialist
Provided phone support for sales, distribution, and post-order issues focusing on a safety shoes account.
Customer Service Associate
Support in different markets (North America-Spain-Mexico)., Communicate with customers primarily through phone and email and utilize a variety of software tools to navigate customer accounts., Assist customers in expediting orders and correcting post-sales problems.
Business Care Representative and Technical Support
Provided general troubleshooting for internet services and technical support for cell phone devices.
Technical Support Agent
Working on the technical support for Comcast, company that provides tv, cable and internet services in USA., Specialized in email and chat support focusing on copyright fraud investigation resolutions.
Human Initiator / Payment solution Specialist
Provide phone support for Credit One and Synchrony Bank., Assist with payments, account issues, and customer inquiries.