Maricela - Product Manager with 8 years in software development and team leadership

Oversaw stages from ideation through delivery, ensuring product quality and timeliness.

Led diverse teams, fostering collaboration and driving project success.

Conducted market research to identify opportunities and inform product development.

Applied Scrum and Kanban frameworks to optimize project workflows and team efficiency.

Provide customer service in a call center to assist customers in processing deposits., Creating tickets for refunds, transfers, and deposit verify., Working on a chat system and inputting customer inquiries., Delivering excellent customer service support., Working in a team environment and helping other employees when leads are on break., Meeting quotas and average talk time.

Managed a temp office at onsite location in a large manufacturing company., Provided excellent customer service on the floor and in my office., Documented employees account and responded to employee’s requests and manager’s requests., Assisted in obtaining an injury report from the employee., Processed applications and verified identification documents., Worked with more than 100 employees weekly., Responsible for daily and weekly reports., Counseled and retained many employees, helping them become permanent., Placed outgoing calls for recruiting., Developed relationships with supervisors and the client’s administrative office., Worked closely with my team in a nearby main office., Received emails and responded and submitted requests directly to our client.

Provided excellent customer service support in a cell phone company., Provided financial adjustments and credits to customer’s account., Changed phone plans and devices., Troubleshot device and service and restored service., Performed data entry and transcription of 100 voicemails., Resolved customer issues and created troubleshoot tickets., Deescalated calls and took supervisor calls., Input customer notes recap and closed the calls.