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Mariela Archondo's avatar
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Mariela Archondo

La Paz, La Paz Department, Bolivia

Customer Service and Data Collection with diverse experience in logistics, research, and platform management

  • Supervised and managed survey operations at IPSOS CIESMORI, ensuring data integrity and compliance.
  • Led website operations and team management at FUNION LP, optimizing user experience and platform safety.
  • Handled customer support, data collection, and administrative tasks across multiple roles, demonstrating versatility.
Customer Service
Intermedio
Provided support for logistics, telecommunications, and transportation companies, ensuring customer satisfaction.
Data Collection & Surveying
Avanzado
Conducted and supervised data collection through in-person, telephone, and online methods for market research.
Team Leadership & Supervision
Intermedio
Supervised surveyors and managed teams at FUNION LP, overseeing operations and ensuring quality standards.
Platform Management
Intermedio
Managed website operations, content moderation, and user experience improvement for online platforms.
Administrative and Financial Tasks
Intermedio
Performed administrative duties, financial management, and personnel selection in building management and hotel roles.

Languages

Spanish
Native
English
Proficient
See Full Skillset on CazVid
08/2024 - Present
Customer Service Assistant
TELEHOME28
Customer services for logistics, telecommunications and transportation companies.
01/2021 - 04/2024
Supervisor
IPSOS CIESMORI
Oversee and manage data collection processes, ensuring that surveys are conducted accurately and in compliance with company standards., Supervise surveyors, monitor fieldwork, and check the quality and integrity of the data collected., Handle issue resolution and reporting.
01/2019 - 01/2021
Surveyor
IPSOS CIESMORI
Conducted in-person, telephone, and online surveys., Collected data through fieldwork, product testing, and focus group participation., Ensured the accuracy and quality of data, contributing to valuable market research insights and ongoing studies.
02/2018 - 01-2021
Owner
SUBLIDEAS
Online support for American and European websites.
11/2015 - 01/2021
Manager México
FUNION LP
Website operations as user experience, content moderation, and customer support., Lead and manage teams, ensuring high-quality service and smooth platform functionality., Optimize user experience, resolve usability issues., Supervise content moderation to ensure compliance with platform policies.,...
05/2008 - 02/2013
Building Management Support
GRUPO AUREKA
Construction, building management, and vacation rentals, among others., Performed administrative tasks, collection, payments, supervision, preparation of financial statements, personnel selection, etc.
2007 - 2008
CEO's Assistant
GRUPO UNIBET
2006 - 2007
General Assistant
TOWNSTAHL FARMHOUSE HOTEL
2005 - 2006
Accounting Assistant
PROYECTO BCCN - USAID
2005
Cashier
BANCO NACIONAL DE BOLIVIA
View Complete Work History
🎓
Homologation to the official Spanish university degree
Bachelor's in Business Administration and Management
2010
🎓
Escuela militar de Ingenieria "Mariscal antonio José de Sucre" (EMI)
Business Engineering
Completed 2004
🎓
Colegio Inglés Católico (CIC)
High School Diploma
Completed 1998
See Education & Certifications
✨

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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