Experienced professional specializing in customer support, data collection, and operational management across diverse industries including hospitality, research, and retail.
Extensive experience resolving customer inquiries, providing service guidance, and handling complaints.
Managed order tracking, booking support, and liaised with carriers and service providers to ensure timely processing.
Conducted surveys, supervised data collection teams, and verified data integrity for market research.
Handled calendar management, event organization, and office administrative tasks in multiple roles.
Outdoorsy
Handle hosts’ and guests’ inquiries via chat, email, and phone, providing booking details, verifying payments, checking driver status, and confirming protection package eligibility., Assist with key exchange, document signing, claims, disputes, payment issues, and booking modifications (date...
BRAND NORTH
Monitor orders, liaise with carriers for updates, handle address changes, and resolve issues like damaged parcels or recent requests., Provide information about jewelry, ornaments, and books; guide customers through website navigation; process change requests for products., Mint NFTs and manage...
TELEHOME28
Assist UK clients with questions, requests, and issues related to transportation, carriers, telecommunications, logistics, electricity, and water supply services., Liaise with service providers to address client concerns, track service progress, and ensure timely resolutions., Provide clear...
IPSOS CIESMORI
Bachelor's in Business Administration and Management
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Supervised website operations, moderated content, and optimized user experience for digital platforms.
Oversee data collection processes, ensuring surveys are conducted accurately, on time, and in compliance with company standards., Recruit, train, assign, and supervise large teams of temporary surveyors, including monitoring fieldwork and providing guidance., Check data integrity, perform audio...
IPSOS CIESMORI
Conduct in-person, telephone, and online surveys, as well as fieldwork, product testing, and focus groups., Verify accuracy, completeness, and reliability of collected data to maintain research integrity., Provide high-quality data to support market research insights and ongoing studies.
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Building management, vacation rentals, cleaning and maintenance of apartments, ensuring smooth daily operations., Handle collections, payments, financial statements, supply control and purchasing, and personnel selection., Organize cleaning staff schedules, manage key exchanges, and provide...
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TOWNSTAHL FARMHOUSE HOTEL
Bookings assistant, waitress, cleaner.
