Demonstrated experience with Customer Service.
Demonstrated experience with Sales & Upselling.
Demonstrated experience with Training & Development.
Demonstrated experience with Team Leadership.
Unifycx
Trained 30+ agents on customer service, upselling, and system management., Developed and delivered training materials aligned with campaign objectives., Ensured trainees met key performance indicators (KPIs) before production., Improved customer satisfaction and upsell rates.
Concentrix
Supervised team of 15 agents, providing coaching and performance feedback., Monitored KPIs and implemented improvement plans to meet quality and sales goals., Fostered positive team environment to increase morale and productivity., Collaborated with management to optimize workflow and results.
High School Diploma
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Demonstrated experience with Conflict Resolution.
