Mario - Customer Service & Technical Support Specialist with 8+ years in Telecommunications and Collections

Extensive experience in resolving customer issues, ensuring satisfaction and loyalty across telecom and subscription services.

Proficient in troubleshooting and assisting customers with cellphone and internet services, enhancing user experience.

Skilled in debt recovery, communication, and negotiation to recover overdue payments effectively.

Capable of cold calling, prospecting, and qualifying leads to drive sales growth and customer acquisition.

Servicing customers in all over the US concerning cellphone and internet services.. Handling over 300+ calls a day, processing payments, activating new services, cancelling accounts and helping with any kind of issues the customers may have.

Offering outstanding customer and technical service.. Activating new accounts, technical support and handling payments for new and existing customers.. Part of the first group of agents that were assigned to collect money from customers that had service but their method of payment had expired or didn't have funds.. Moved to the retentions department handling customers that were not satisfied with the service anymore and keeping them within the company offering several solutions to their concerns.

In charge of notifying, communicating, negotiating and collecting debts for different clients in property debt.. Recover overdue payments and past due balances by tracking consumers down using iDicore, phone, mails and text messages.. Creating campaigns to help and motivate consumers to pay their debts.