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Customer Service & Technical Support Specialist with 8+ years in Telecommunications and Collections
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Competencies
Extensive experience in resolving customer issues, ensuring satisfaction and loyalty across telecom and subscription services.
Proficient in troubleshooting and assisting customers with cellphone and internet services, enhancing user experience.
Skilled in debt recovery, communication, and negotiation to recover overdue payments effectively.
Capable of cold calling, prospecting, and qualifying leads to drive sales growth and customer acquisition.
Able to analyze situations, solve problems, and adapt strategies to meet customer and company needs.
Education
Languages
Summary
Dedicated professional with over 8 years in customer service, technical support, and debt recovery. Skilled in handling high call volumes, resolving issues, and generating leads to drive growth.
Key Achievements
- Handled over 300 customer calls daily, providing efficient service and issue resolution.
- Instrumental in the onboarding and activation of new services for US-based clients.
- Recovered overdue payments and negotiated debt settlements for property clients.
- Contributed to the successful onboarding of new accounts at Sirius XM, enhancing customer retention.
- Developed strong prospecting and lead generation skills, increasing sales opportunities.
Experience
Customer service and technical support
Servicing customers in all over the US concerning cellphone and internet services.. Handling over 300+ calls a day, processing payments, activating new services, cancelling accounts and helping with any kind of issues the customers may have.
Customer service, collections and retentions agent.
Offering outstanding customer and technical service.. Activating new accounts, technical support and handling payments for new and existing customers.. Part of the first group of agents that were assigned to collect money from customers that had service but their method of payment had expired or didn't have funds.. Moved to the retentions department handling customers that were not satisfied with the service anymore and keeping them within the company offering several solutions to their concerns.
Collections agent
In charge of notifying, communicating, negotiating and collecting debts for different clients in property debt.. Recover overdue payments and past due balances by tracking consumers down using iDicore, phone, mails and text messages.. Creating campaigns to help and motivate consumers to pay their debts.