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Mario
Administrative Professional with 13+ years in BPO and Software
Video resume
Admin Support
My name is Mario Escobar, I‘m from Nicaragua. Over the last 13 years, I’ve developed a career in different fields such as the BPO and Software industry, bringing my experience in data, reporting, interaction, compliance analyst, project management, Training and Development, in which I’ve handled various skills and competencies to ensure the goals and targets are accomplished and exceeded. I consider myself an excellent team player with an outstanding workload and pressure management to work in any environment to help boost your company to the next level
Contact
Managua, Managua, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support and handled customer interactions to ensure satisfaction and retention.
Data Analytics and ReportingIntermediate
Analyzed data and generated reports to support decision-making and compliance.
Project ManagementIntermediate
Managed various projects and tasks, ensuring goals were met efficiently and effectively.
Training and DevelopmentIntermediate
Designed and facilitated training to improve team skills and performance.
Administrative SupportAdvanced
Handled administrative responsibilities, ensuring smooth operation of tasks and workflows.
Summary
Experienced admin professional with over 13 years in BPO and software industries, specializing in customer service, data analysis, and team support.
Key Achievements
- Gained extensive experience in customer service, sales, and retention within BPO and software industries.
- Developed skills in data analytics, reporting, and compliance, supporting operational goals.
- Enhanced team collaboration through training and development, contributing to process improvements.
Skills
Customer ServiceData Analytics and ReportingProject ManagementTraining and DevelopmentAdministrative Support
Published on CazVid - May 17, 2026