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Mario
Customer Service & Retention Agent with 17 years of call center experience
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Competencies
Provided assistance and retention support in call center environments, handling upset clients and troubleshooting issues.
Addressed customer issues efficiently through troubleshooting and quick learning in dynamic situations.
Managed office tasks, inventory, billing, and appointment setting with excellent organizational skills.
Identified financial flaws and provided solutions for clients in the reconciliation accounting role.
Maintained clear and effective communication over phone interactions, supporting diverse customer needs.
Education
Languages
Summary
Experienced call center agent specializing in customer retention, problem-solving, and financial account management, seeking afternoon/evening roles.
Key Achievements
- Became one of the top retention agents at Sinapse within the first 90 days
- Adapted quickly to problem solving, troubleshooting, and dealing with upset clients at GE
- Gained extensive experience in customer service, warranty retention, and financial account management
Experience
Customer Service/Warranty Retention Agent
First interaction with customers over the phone was with the GE account., Warranty retention was highly demanded of every agent., Quickly adapted to problem solving skills, troubleshooting over the phone, and dealing with very upset clients., Patience was developed and customer service skills perfected.
Retention Agent
Retention Agent
Became one of their top retention agents in the first 90 days., Provided consistent and astonishing results for the company.
Coordinator
Office management, Price quotations, Inventory listing, Event coordination, Billing, Appointment setting
Reconciliation Accountant
Identified client’s financial flaws and addressed them., Provided financial solutions to those in need.
Insurance Planner
Finding Nurse accordingly to attend insured patient and modify insurance plans to tailor client needs.