Customer Service Professional with 17 Years Call Center Experience | CazVid

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Mario Alonso Porras

Heredia, Heredia, Costa Rica

Customer Service & Retention Agent with 17 years of call center experience

  • Became one of the top retention agents at Sinapse within the first 90 days
  • Adapted quickly to problem solving, troubleshooting, and dealing with upset clients at GE
  • Gained extensive experience in customer service, warranty retention, and financial account management
Customer Service
Advanced
Provided assistance and retention support in call center environments, handling upset clients and troubleshooting issues.
Problem Solving
Intermediate
Addressed customer issues efficiently through troubleshooting and quick learning in dynamic situations.
Organization
Advanced
Managed office tasks, inventory, billing, and appointment setting with excellent organizational skills.
Financial Account Management
Intermediate
Identified financial flaws and provided solutions for clients in the reconciliation accounting role.
Communication Skills
Advanced
Maintained clear and effective communication over phone interactions, supporting diverse customer needs.

Languages

English
Native - 100%
Spanish
Native - 100%
March -2006 - August -2009
Customer Service/Warranty Retention Agent
Sykes (General Electric)
First interaction with customers over the phone was with the GE account., Warranty retention was highly demanded of every agent., Quickly adapted to problem solving skills, troubleshooting over the phone, and dealing with very upset clients., Patience was developed and customer service skills perfected.
October -2009 - July-2013
Retention Agent
Vialinx (One Technologies)
October -2015 - July-2016
Retention Agent
Teleperformance (Sinapse)
Became one of their top retention agents in the first 90 days., Provided consistent and astonishing results for the company.
June-2016 - January -2018
Coordinator
Verjas y Portones Rústicos Guzmán
Office management, Price quotations, Inventory listing, Event coordination, Billing, Appointment setting
November -2016 - Feburary -2021
Reconciliation Accountant
Valor Global
Identified client’s financial flaws and addressed them., Provided financial solutions to those in need.
April 2022 - September 2024
Insurance Planner
AGTA Health Insurance
Finding Nurse accordingly to attend insured patient and modify insurance plans to tailor client needs.
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Instituto Nacional de Aprendizaje (INA)
Manipulacion de Alimentos
Completed 2016

Call Center Phone Operator

I am Mario Porras. I am 35 years old. I was taken to Maryland when I was 18 months old. I decided to come visit Costa Rica when I was 18 years old and decided to stay once I found out that my English would open many doors for me and could well be the strong point that's takes me to not just a job but a career! I've now been living in Costa Rica for the past 17 years and have no intention in going back to the States or relocating anywhere else. nI'm highly intrigued in an afternoon/evening job.

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