Experienced call center agent specializing in customer retention, problem-solving, and financial account management, seeking afternoon/evening roles.
Provided assistance and retention support in call center environments, handling upset clients and troubleshooting issues.
Addressed customer issues efficiently through troubleshooting and quick learning in dynamic situations.
Managed office tasks, inventory, billing, and appointment setting with excellent organizational skills.
Identified financial flaws and provided solutions for clients in the reconciliation accounting role.
Sykes (General Electric)
First interaction with customers over the phone was with the GE account., Warranty retention was highly demanded of every agent., Quickly adapted to problem solving skills, troubleshooting over the phone, and dealing with very upset clients., Patience was developed and customer service skills perfected.
Vialinx (One Technologies)
Teleperformance (Sinapse)
Became one of their top retention agents in the first 90 days., Provided consistent and astonishing results for the company.
Verjas y Portones Rústicos Guzmán
Office management, Price quotations, Inventory listing, Event coordination, Billing, Appointment setting
Manipulacion de Alimentos
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