March -2006 - August -2009
Customer Service/Warranty Retention Agent
Sykes (General Electric)
First interaction with customers over the phone was with the GE account., Warranty retention was highly demanded of every agent., Quickly adapted to problem solving skills, troubleshooting over the phone, and dealing with very upset clients., Patience was developed and customer service skills perfected.
October -2009 - July-2013
Retention Agent
Vialinx (One Technologies)
October -2015 - July-2016
Retention Agent
Teleperformance (Sinapse)
Became one of their top retention agents in the first 90 days., Provided consistent and astonishing results for the company.
June-2016 - January -2018
Coordinator
Verjas y Portones Rústicos Guzmán
Office management, Price quotations, Inventory listing, Event coordination, Billing, Appointment setting
November -2016 - Feburary -2021
Reconciliation Accountant
Valor Global
Identified client’s financial flaws and addressed them., Provided financial solutions to those in need.
April 2022 - September 2024
Insurance Planner
AGTA Health Insurance
Finding Nurse accordingly to attend insured patient and modify insurance plans to tailor client needs.